Tiller Girl Canal Holidays Terms and Conditions
“Booking Confirmation” means the written confirmation issued by the Company to You confirming the hire period, price, place of boarding and other key details of the booking.
“Company” means Tiller Girl Canal Holidays, 8, Larch Close, Underwood, Nottingham, Nottinghamshire. NG165FA
“Conditions” means these inland boat hire conditions.
“Deposit” means the deposit referred to in the Booking Confirmation.
“End Date” means the end date referred to in the Booking Confirmation.
“Hire Period” means the hire period set out in the Booking Confirmation.
“Price” means the price of the boat hire set out in the Booking Confirmation.
“Start Date” means the start date referred to in the Booking Confirmation.
“You” and “Your” means the person or persons named as the hirer or hirers in the Booking Confirmation and includes anyone added to the Booking Confirmation as a hirer at a later date, but excludes other members of your party. If there is more than one of you, each of you will be jointly and severally liable under the Agreement.
1.1 Bookings will be considered confirmed and binding once the Booking Deposit of 25% of the ‘Hire Fee Total’ and a Confirmation of Booking email sent to the hirer.
1.2 Tiller Girl will hold a provisional booking open for 2 days only. If we have not received the required booking deposit within 2 days, we reserve the right to cancel the booking.
1.3 You must be 25 years old or over to book boat hire and there must be a minimum of 2 participating adults named on the booking form. We do not accept bookings from single handed boaters, hen or stag parties.
1.4 Operating, entering and exiting the boat requires a level of physical ability. The hirer must make relevant enquiries at the time of booking. Should a member of your party have health problems which may affect them during the hire period. Including but not limited to: mobility problems, Claustrophobia, and Aquaphobia. Tiller Girl will not be held liable for cancellations or interruptions to hires due to health problems and will be subject to clause 5 of these terms.
1.5 We can accommodate up to 2 medium sized dogs on board our boats, at a maximum cost of £25.00 per booking. All damage must be paid for.
1.6 Dogs are not allowed on the furniture and you must bring and utilise your pets bedding, both for the comfort of your animal and to encourage compliance. Dogs must not under any circumstances be left on the boat unattended.
1.7 Children are welcome however will be the sole responsibility of the adults on board and must be supervised at all times. Life jackets are available and must be worn by children under the age of 16 years when outside the boat.
2.1 The ‘Hire Fee’ is the total amount you must pay Tiller Girl to hire the boat for the duration of your booking. These are laid out on the website
2.2 The ‘Hire Fee’ is inclusive of fuel, bed linen, towels and gas, plus tuition on boat handling and safe navigation at the start of your holiday.
2.3 The ‘total price’ payable to confirm a booking is the sum of the Hire Fee, including damage waiver, plus any requested extras.
2.4 Dogs incur a £15 non refundable cleaning fee payable at time of booking.
3.1 A non-refundable payment of 25% of the Hire Fee is payable at the point of booking (the ‘Deposit’.) The Deposit shall be treated as part payment towards the total price payable and will once paid is subtracted from the remaining Hire Fee total.
3.2 The total balance must be paid at least six weeks before the date on which your holiday is due to start. If your holiday begins less than six weeks from the date that the booking is made, the Hire Fee including refundable security deposit are payable in full at the time of booking.
3.3 Payments made by bank transfer or PayPal. Any questions, please give us a call on 07739709242
3.4 International bookings
(a) the bank fees for money transfers for International bookings shall be the responsibility of the hirer and, Tiller Girl shall not be liable for currency exchange rates. The hirer must ensure that that the correct amount in GBP is paid after any fees are added by the bank.
(b) It is the hirer’s responsibility to arrange travel to our base at Sawley Marina; Tiller Girl shall not be liable for any losses due to travel delays. You must inform us as soon as possible to inform us of any delay to your arrival so we can arrange to meet you at another time, this will depend on our availability.
4. Confirmation of Booking
4.1 The confirmation of booking email is a contract between you and Tiller Girl which confirms the details of your chosen holiday including dates, costs, fees and payment schedule.
4.2 Once a Confirmation of Booking has been issued to you by Tiller Girl, you are responsible for making payment in accordance with the terms and conditions contained. We ask you to check the details and contact us within 48 hours if you have any unanswered queries.
4.3 If after receiving your Confirmation of Booking you wish to change the dates of your booking, Tiller Girl will make reasonable endeavours to facilitate this (subject to availability.) An administration fee of £25 will be charged if the booking is changed. Please be advised that changes to your holiday date will be more difficult to accommodate, the closer you get to your holiday dates. *Deferred dates due to COVID-19 Government closures will not be charged an administration fee.
5.1 If you cancel the booking giving Tiller Girl at least six weeks’ notice in writing, subject to confirmation of receipt by Tiller Girl, you will forfeit the Deposit only.
5.2 In the event of cancellation less than six weeks before the date on which the holiday is due to start, Tiller Girl shall use reasonable endeavours to re-let the boat for that period:
(a) If Tiller Girl are unable to re-let the boat for that period, you will continue to be liable for paying the Hire Fee less any deposit already paid. Therefore we highly recommend that the hirer takes out holiday cancellation insurance.
(b) If Tiller Girl is able to re-let the boat, for the period of the booked holiday, Tiller Girl will issue a cancellation form and you will forfeit the Deposit only.
(c) If within two weeks of the booked holiday dates, the boat has not been rebooked and you remain liable for the Hire Fee, Tiller Girl will offer the holiday as a reduced price cancellation, in an attempt to reduce your liability. If Tiller Girl are only able to re-let the boat at a reduced hire cost, for the period of the booked holiday, Tiller Girl will issue a cancellation form and you will be liable to pay the Total Hire Fee, minus the deposit paid by yourself and reduced hire fee paid by the last minute customer (if applicable.)
5.3 When a booking is cancelled, an administration fee of £25 will be charged. *Deferred dates due to COVID 19 government closures will not be charged an administration fee.
5.4 Failure to pay the Total Hire Fee as shown on the Confirmation of Booking at least 4 weeks before the date on which the holiday is due to start shall be treated as a cancellation and will be subject to the above terms and conditions.
5.5 Cancellations part way through a holiday are not permitted and you remain liable for the full hire cost plus any further costs or losses to Tiller Girl as a result of the boat being un-returned, returned early/late and or us having to collect the keys from you before the end of the hire See clauses 7.1 (v) and 8.3. You will be notified by email of additional charges once we have obtained our boat, returned it to the marina and completed our checks
5.6 If your holiday cannot take place as a result of COVID-19 government closures you will be offered a deferred date of the same duration. Deferred dates will not be subject to additional charges.
6. Arrival and Departure
6.1 All holidays start and finish at Sawley Marina, Tamworth Road, Sawley, Derbyshire NG10 3AE.
6.2 Boarding time is at 12 midday on the day of arrival. You must advise Tiller Girl if for any reason your arrival time will be delayed by more than 1 hour. (Tel: 07739709242) Occasionally, the boat may be available for boarding earlier than 12 midday, subject to prior arrangement.
6.3 The boat must be returned to the point of departure on time, undamaged and in a clean and tidy condition by 12 midday on the last day of your holiday. We ask you plan ahead on your return journey, to fulfill the time obligations on the day of return, as any delay affects the next booking arrival time and may have a negative impact on another customer’s holiday.
7. Your Obligations
7.1 You (and all other members of your party) must agree to these terms and to the following conditions of hire:
(a) not to exceed the canal speed limit of 4mph, or travel at a speed which creates a wash that breaks on the bank.
(b) To slow down to ‘tick-over’ when passing moored boats.
(c) Not to cruise between sunset and sunrise.
(d) Not to navigate on the River Trent or its tidal waterways, any more than to travel from and to Sawley Marina to access the River Soar or the Trent and Mersey Canal. (inexperienced boaters must use the canal route).
(e) Not to operate the boat after consuming excessive amounts of alcohol. It is considered an offence to be drunk in charge of any boat on the waterways.
(f) To observe and comply with all applicable Canal and River Trust by-laws and regulations.
(g) To act responsibly and safely at all times, and to always follow the guidance and advice provided by Tiller Girl at handover, on boat handling and safe navigation.
(h) Not to walk/climb along the side sills (Gunwales) of boat or climb on the roof.
(I) To be respectful and considerate to other boat users, and members of the public using or living by the waterways.
(j) Not to smoke inside the boat.
(k) Not to allow dogs on the beds or sofas or leave them unattended on board the boat (at any time.)
(m) Not to bring live fishing baits on board the boat.
(n) Not to part with possession of the boat, or share it, except with members of the party registered on the booking form and handover certificate.
(o) Not to exceed the maximum number of people the boat is designed to sleep i.e. 4.
(p) Not to sell or transfer the booking.
(q) Not to use your own electrical appliances or equipment which have not been approved for use on the boat by Tiller Girl. The use of chargers for mobile phones, portable audio devices or laptop computers, are permitted only when the boat engine is running. This is to save the battery power. Please note that boat-friendly hair-dryer is provided, we ask that do not use your own.
(r) To ensure that the boat is always locked and secured whenever it is being left unattended during your holiday.
(s) To take good care of the boat and leave it in a clean and tidy condition, with all refuse disposed of and the toilet cassettes emptied upon return to the reasonable satisfaction of Tiller Girl handover staff member.
(t) To ensure that all kitchen equipment is washed and put away in the cupboards provided.
(u) To permit representatives of Tiller Girl reasonable access to the boat at any time during the holiday.
(v) To return the boat to the point of departure by 12 midday on the last day of your holiday. It is the hirer’s responsibility to allow enough time to ensure a prompt return. In the event of delay the hirer shall be liable to pay the sum of £50.00 per hour or part hour of the delay in returning the boat. This condition is strictly enforced in the interest of subsequent hirer’s of the boat, whose holiday would be adversely affected. If unforeseen circumstances arise and you must leave your holiday early and are unable to return the boat to departure point, you must arrange with us the collection of your keys, subsequently the hirer will be liable for any costs or losses that arise from this and will be invoiced separately.
(w) To ensure that all items listed in the boats inventory are present when your holiday commences, and returned to the place in good, clean, working condition when returning the boat. Any discrepancies, damage or breakages must be reported to Tiller Girl at the end of your holiday when the boat is returned to Tiller Girl handover staff, to avoid being charged for.
(x) To notify Tiller Girl immediately in the event of any accident, breakdown or damage sustained to the boat in any way whatsoever.
(y) Not to bring bicycles on to the boat.
(z) Not to part possession with the boat overnight
7.2 If you fail to comply fully with any of these obligations, Tiller Girl reserve the right to treat this as a breach of contract.
7.3 Where any of these obligations are breached resulting in additional costs being incurred by Tiller Girl these costs will be passed on to you the hirer and you will become liable to reimburse Tiller Girl in full within seven working days of receiving such notification. In these rare circumstances Tiller Girl will issue a ‘Hire Damage Liability Form’, documenting the damage, and costs incurred. The hirer will then be liable for the ’Hire Damage Fee’.
COVID-19 additional obligation- It is your responsibility to act in line with Government regulations regarding COVID-19 safety advice and restrictions.
8.1 You must call 999 in a life threatening emergency, it is your responsibility to keep track of your location during the holiday.
8.2 If you are concerned about the health of anyone in your party 111 can be used for non-life threatening situations.
8.3 In the event of any accident involving a member of your crew or our boat, you must contact Tiller Girl on (Tel: 07739709242) immediately with the information below.
You must not admit liability under any circumstances.
(a) Details of any other boats involved: (including boat names and index number, where shown.)
(b) Names and addresses of all persons involved and any witnesses.
(c) Full details of the accident including the location, date and time, actions taken and damage caused.
(d) Where possible, provide photographic evidence of any damage to the boat(s), or property, and of the immediate area where the incident occurred.
8.2 If you are a witness to any other accident not involving our boat, you should still advise Tiller Girl as soon as possible.
8.3 Tiller Girl cannot be held liable for un-fulfillment of your holiday due to health related incidents; the hirer will be liable for costs or losses to Tiller Girl in these rare situations. However the extent of this will be at our discretion in light of the circumstances.
9. Security Deposit
9.1 Tiller Girl ask for the sum of £250 security deposit for your hire at the time of booking, however Tiller Girl reserve the right to claim the full cost of repairs, replacement and/or compensation from you should any of the following events be reported or witnessed: In this case you will be invoiced via email.
(a) Speeding fines or costs of damage to other boats due to speeding or dangerous cruising.
(b) Malicious, negligent or intentional damage to the boat, its inventory, the waterways, other boats or structures.
(c) Blockages to the toilet caused by misuse.
(d) Late return of the boat.
(e) Return of the boat in an unclean condition.
(f) Unauthorised removal of items listed on the boat inventory.
(g) Damage or extra cleaning caused by dogs.
(h) Where additional cleaning is required due to smoke
(I) Failure to return the boat to the departure point within the allotted time frame and costs or losses to Tiller Girl Canal Holidays arising from this
(j) Loss of any of the keys supplied for your holiday
(k) Where damage results in us requiring to make a claim on our insurance you will be liable for the excess charge (£750).
10.1 The Company provide insurance cover against loss of or damage to the boat, our equipment, and against public liability claims,
10.2 The Company reserves the right to charge The Hirer for malicious, negligent, or intentional damage. The Company shall not be liable for any consequential losses, loss of profits or indirect losses.
10.3 Dogs are not covered by the company’s insurance.
You are strongly advised to take out personal insurance to cover personal injury, loss of belongings and the cancellation of your holiday.
11.1 Tiller Girl cannot accept liability for matters arising beyond the Company’s reasonable control:
(a) death, illness or personal injury of Hirers, their crew or passengers.
(b) Loss or damage to your property (including, but not limited to baggage, motor vehicles etc.)
(c) non-fulfillment or interruption of the booking
(d) delays, breakdowns, mechanical problems
(e) restrictions on cruising, repairs to waterways, non-availability of routes
(f) acts of nature (including, but not limited to storms, floods, shortages of water, ice and other weather conditions.)
(g) In respect of any accident, loss, damage, costs, injury, expense or any other inconvenience or claim for compensation whatsoever.
12. Breach of Contract
12.1 if there is a material breach of any of these conditions by the hirer then the company reserves the right to repossess the boat at any time. In the event of this happening, the hirer will remain liable for the full cost and no refund of any sums paid to the company will be returnable to you.
13. Company Regulation
13.1 Tiller Girl reserves the right to refuse to hand over a boat to any person who, in its opinion, is not suitable to take charge of the boat. In the event of this happening, Tiller Girl will reimburse the total hire fee minus the non refundable booking deposit within seven days. You will have no further claim against Tiller Girl.
13.2 If the boat shall for some reason become unavailable before the date on which your holiday commences, Tiller Girl will notify you as soon as practically possible, offer an alternative date or a full refund. You will have no further claim against Tiller Girl. *Refunds for COVID-19 government closures are unavailable, you will be offered a deferred date which will then be subject to our usual cancellation policy.
13.3 If the boat is damaged or suffers a breakdown during your holiday which was not through your negligence and cannot be rectified within 24 hours of being reported to the company, the holiday will end. In this unlikely event, Tiller Girl will refund you on a pro-rata basis for each full day of your remaining holiday, from the point that you notified Tiller Girl, or if you wish, rebook your remaining days at an available and convenient date for both parties. You will have no further claim against Tiller Girl
13.4 Tiller Girl may amend these Terms and Conditions of Hire at any time
14.1 Free and secure Parking is available at Sawley Marina. However, neither Sawley Marina or Tiller Girl can accept any responsibility for loss, nor damage caused to your vehicle or its contents, whilst parked.
15.1 the website is intended as a general guide and the company will not be liable in the event of any differences in the boat supplied and reserves the right to make modifications. Additional images and or videos available upon request and visits to the boat can be arranged prior to booking.
16. COVID 19
16.1 Tiller Girl Canal Holidays have taken measures to act in line with Government regulations and advice.